Contact Betting Not On Gamstop – Questions, Corrections, Feedback

This page explains how to contact the Betting Not On Gamstop editorial team at britanniamobility.co.uk, what we can help with, and what we can't. We are an independent information site about betting sites not on GamStop. We are not a bookmaker, and we don't hold or manage any betting accounts.

Disclosure: some pages on this site list betting operators, and we may earn commission if you join through our links. Commission does not decide how operators are ranked or reviewed. Please say so if you think a page has fallen short of that.

How to reach the editorial team

We haven't published a public email address or phone number on this page. Please use the contact form or contact link in the site's header or footer, where one is provided. Please don't send passwords, full card numbers or identity documents to us. We will never need them.

To help us answer quickly, include:

The page address or title you are writing about.
What you read, and what you think is wrong, unclear or missing.
Where you saw any information that conflicts with ours, such as an operator's terms page, with the date you saw it.

We don't promise a fixed reply time. Messages are read by a person, and corrections are prioritised.

What we can help with

Corrections: bonus terms, wagering requirements, payment methods and withdrawal limits change often. Our information was last checked on 1 October 2026, but operators can alter terms without notice. If something no longer matches the operator's current terms, tell us.
Questions about our guides: for example how fractional odds work, what a minimum qualifying odds rule means, or how KYC checks usually run before a withdrawal.
Feedback and topic suggestions: markets, bet types or payment options you'd like explained.
Editorial or partnership enquiries: tell us who you are and what you propose. We won't accept anything that would change rankings.

What we can't help with

We can't access operator accounts, so we can't recover a password, release a withdrawal, reverse a bet or settle a dispute. Our rankings and ratings are editorial assessments based on research and published terms, not customer-review scores. We can't recommend a specific bet or promise any outcome.

If you have a problem with a betting site

Take these steps in order:

Contact the operator's customer support and keep a copy of the conversation, with dates and screenshots.
Use the operator's formal complaints procedure if support doesn't resolve it. Check the terms for the process and any time limits.
If the operator holds a licence, check the licensing body named in its terms. Some offer an alternative dispute resolution route. Regulators differ, and protection depends on the licence.

Be aware that overseas-licensed sites are not regulated by the UK Gambling Commission, so UK-specific protections and complaint routes may not apply. A site accepting British customers does not mean it is authorised by the UKGC to serve them. Read the licence and terms before depositing, and check which payment methods, GBP accounts and currency conversion fees apply to you.

Support for gambling harm

Please don't wait for a reply from us if gambling is causing you stress or financial worry. Gambling is not a way to make income or fix money problems.

GamCare: free, confidential support and advice through the National Gambling Helpline and online chat. Check GamCare's website for current contact details.
GAMSTOP: the free UK self-exclusion scheme for licensed sites in Great Britain. If you have registered, think carefully before looking for sites outside it. Exclusion periods are chosen at sign-up.
Tools: deposit and loss limits, self-exclusion and gambling blocking software can all help you stay in control.

You must be 18 or over to gamble. Our guides cover these topics in more detail, including our guide to non GamStop casinos in the UK.

Our promise on accuracy

We aim to separate confirmed information, operator advertising and unresolved questions. We state when something is only advertised, and we don't claim to have tested sites or withdrawals. If you spot a gap, please tell us.